Jessan is the Senior Manager of Customer Experience at Fiji Airways, where she spearheads innovative strategies to enhance the guest experience, increase passenger satisfaction and loyalty. Before her current role, Jessan managed the PR and Communications function at the airline, and previous to that was an editor at a national newspaper. With over a decade of experience in the aviation industry, Jessan has a proven track record of implementing cutting-edge solutions that elevate the customer journey from booking to arrival. A passionate advocate for sustainable travel, Jessan also champions initiatives that align with Fiji Airways' commitment to environmental responsibility.More...