I hold a BS in Hospitality and Tourism Management and have built a well-rounded career with over 14 years of experience across hospitality, education, customer service, and virtual assistance. I spent 5 years as a cook in hotels and restaurants, gaining hands-on expertise in food preparation and operations, followed by 3 years as a teacher for senior high school and vocational cooking courses, where I developed strong communication and training skills. I also worked 6 months in a BPO role, handling customer service and client support.
For nearly 6 years, I have worked as a Virtual Assistant, providing administrative support, managing GHL automation, overseeing email and SMS customer support, facilitating client onboarding and training, and performing data entry. My background blends customer-facing experience with technical and organizational skills, allowing me to adapt to different industries and effectively support both clients and teams.More...