Global Director of Customer Success@FCM Travel Solutions
Verified
Tom Williams-Way is the Global Director of Customer Success at FCM Travel, part of Flight Centre Travel Group, where he leads a dynamic team dedicated to enhancing client experiences worldwide. With over 12 years in the travel industry, Tom has a proven track record of implementing strategies that increase customer satisfaction and loyalty. A graduate of the Kingston University, he holds a degree in Business Economics. Outside of work, Tom is an avid traveler and enjoys exploring new cultures with his family.More...
Simran Madaan
Founder and Producer@Pi Events & Production
Verified
Innovative Producer & Event Specialist with 20+ years of global expertise in corporate events, film production, and exhibition fabrication.
Proven ability to lead end-to-end projects—from concept to execution—for Corporate Events to Bollywood films, TV commercials, and high-profile
events and activations. Adept at budgeting, vendor negotiations, and cross-functional team leadership
with a track record of delivering immersive experiences for clients.More...
Max Polanco
Sales Manager@El Dorado Travel
Verified
a distinguished Dominican professional with a solid track record in the aviation, tourism, and customer service sectors. With over 25 years of experience, he has demonstrated exceptional leadership and an outstanding ability to connect with people. Currently, he serves as Sales Manager at El Dorado Travel and represents General Air Services, a sales point for Spirit Airlines.
His primary focus has been optimizing sales, developing innovative commercial strategies, and strengthening relationships with key partners. As a certified coach, Máximo combines his sales expertise with a unique talent for team management, maximizing performance and customer satisfaction.
Throughout his career, he has led significant initiatives, including organizing international group tours, designing loyalty programs for major clients, and representing brands at high-profile trade events such as the Caribbean Tourism Exchange. His strategic vision has also led him to explore new business opportunities, including tailored projects for large clients like Carrefour and collaborations with international airlines such as Iberia, Air Caraibes, Air Transat and Spirit AirlinesMore...