Strategic Leader with nearly 20 years of international experience across Iberia and LATAM markets , specializing in the intersection of operations, corporate communications, and customer success.
My profile is defined by a strong ability to manage the customer lifecycle in multicultural environments, providing a human-centric and structured vision. I possess vast experience in communications, having directed content strategies and stakeholder relations to ensure a consistent and high-impact message across all brand touchpoints.
Throughout my career, I have stood out as a facilitator and team mentor, with an innate ability to teach and develop internal talent. I have successfully led large-scale teams of up to 65 people , focusing on continuous training to guarantee operational excellence and the proactive resolution of complex challenges.
As a trilingual professional in Spanish, Portuguese, and English , I have the capacity to adapt technical knowledge into clear and inspiring narratives, facilitating learning and cohesion within organizations of global reach.More...
Murilo Lourenço
Strategic Partnerships@Keeta
Verified
Experience in startups and performance optimization to drive operational excellence. Expertise includes revenue management, implementing scalable processes, and enhancing key performance metrics to support organizational growth. Additionally, contributed to multichannel acquisition strategies and process integration, fostering sustainable business opportunities.
Experience across high-growth startups, strategy, innovation and market expansion.More...