Andres Pezza, an accomplished Customer Service Manager, has consistently driven excellence in customer satisfaction, achieving a 98% positive feedback rate over the past six years. Under his leadership, his team successfully reduced average response time by 50%, setting a new industry benchmark. Andres spearheaded the implementation of an innovative AI-driven support system, resulting in a 40% increase in efficiency and a significant reduction in operational costs. His commitment to employee development has also led to a 30% improvement in staff retention rates, fostering a motivated and skilled customer service team.More...
Maria Emilia Ocampo
Product designer@Accenture Argentina
Verified
I’m a Product Designer with a background in industrial design and experience working on digital products in regulated environments.
My work focuses on understanding complex systems and turning them into clear, usable experiences that support decision-making. I’m especially interested in continuous improvement, product discovery and the role of emerging technologies in design.
I collaborate closely with product, tech and business teams, balancing user needs, business goals and technical constraints.More...