▪ development and implementation of the Explora Journeys loyalty programme.
▪ implementation of the programme onboard the vessels.
▪ marketing and communication of the new loyalty programme to MSC Yacht Club guests and to the
new Explora Journeys guests.
▪ hosting presentations and events onboard for loyalty guests and new to brand guests.
▪ communicating the various features of the loyalty programme and onboard experience to guests.
▪ liaising with ship management to ensure that brand ethos is being adhered to throughout the
onboard experience in all guest areas and touch points.
▪ development of revenue targets onboard for various departments in line with company procedures
to ensure cohesion between all revenue departments.
▪ implementation of marketing and advertising components onboard to drive revenue onboard.
▪ building relationships with various department heads to ensure their support for one another
onboard.
▪ increasing guest satisfaction and building loyalty by solving any issues they might have onboard and
liaising with the best possible team to assist the guest
▪ understanding the guests requirements for future cruises and providing them the best cruise
vacation options and solution for their future cruises
▪ utilising all on-board and shoreside tools to assist in the marketing and sales of the future cruise
product
▪ adding value to the guests future cruise needs by offering add ons such as flights, pre- and post
hotel stays, onboard packages
▪ providing exemplary knowledge on all ports and and destinations and presenting this to the guests
based on their vacation needs
▪ hosting of various loyalty events on a daily basis
▪ developing marketing and promotional ideas to drive guests to making future cruise reservations
while on their cruise
▪ developing of voyage report as to understand strengths/weaknesses and opportunities leveraged
during a cruise
▪ analysing various sales and marketing reports and using these to better develop future strategies in
driving onboard revenueMore...
Piero Di Raimondo Metallo
Marine Engineer@Explora Journeys
Verified
Explora Journeys has made significant strides in its marine operations under the leadership of Piero Di Raimondo Metallo, a highly skilled Marine Engineer. His expertise has guided the development and maintenance of our vessels, ensuring safety, efficiency, and sustainability. His innovative and practical solutions have significantly improved our operational performance, leading to increased customer satisfaction and profitability. Metallo's knowledge in marine engineering has been instrumental in our compliance with environmental regulations, further solidifying our reputation as a responsible and reliable luxury travel company.More...
Damian Neal Hattingh
Student@IU University of Applied Science
Verified
My name is Damian Hattingh, and I’m a 28-year-old passionate about making a fresh start in web and application development. With nearly a decade of experience in customer service and sales, I’ve developed strong problem-solving skills, adaptability, and a commitment to excellence—qualities I’m excited to bring to the tech industry.
Currently, I’m studying software and JavaScript engineering through Code Space Academy and software engineering through HyperionDev, and I’m soon to start my BSc in Software Development and Web Development through Le Wagon. This comprehensive training has provided me with hands-on experience in languages like Python, JavaScript, and SQL, as well as a solid foundation in HTML and CSS. I’m also advancing my knowledge in JavaScript frameworks, with the goal of becoming a versatile full-stack developer who can deliver impactful, user-centered applications.
This journey has been a significant shift for me, but one that’s fueled by a genuine love for innovation and problem-solving. I’m looking forward to using my background and new skills to contribute meaningfully to the tech space and take on challenges that allow me to grow and make a positive impact.More...