Anne Apostol, as the Senior Contact Center Director has spearheaded a transformative initiative that increased customer satisfaction scores by 35% within just one year. Under her leadership, the company achieved a record-breaking 98% first-call resolution rate, setting a new industry benchmark. Anne also implemented an innovative training program that reduced employee turnover by 40%, fostering a more engaged and skilled workforce. Her strategic vision and commitment to excellence earned prestigious Global HealthCare and BPO Excellence Award in 2020.More...
Dan Whelan
Channel Partner Manager
Verified
Dan Whelan is a dynamic Channel Partner Manager with over 10 years of experience in driving strategic alliances and fostering robust partnerships in the technology sector. He has consistently exceeded revenue targets by implementing innovative collaboration strategies and leveraging his deep understanding of market trends. Known for his exceptional communication skills and ability to build lasting relationships, Dan has successfully expanded his company's partner network across North America and Europe. His leadership and strategic vision have played a pivotal role in enhancing partner engagement and delivering exceptional value to clients.More...
Gabriella Becattini
Regional Training Manager@Solidcore
Verified
Responsible for organizing and leading in person and virtual trainings as well as managing a region of studios and coaches to maintain high standards and continuously develop talent.More...