Head of Philippine Operations@Evoke Shared Services
Verified
Almost 20 years of experience in the BPM industry, I have a proven track record of developing and executing strategies to enhance customer experience, reduce response times, and harmonize assisted with unassisted channel experiences. I am also a certified Six Sigma BlackBelt and a COPC Certified Implementations Leader, with expertise in process improvement, customer relationship management, and analytical skills. My mission is to empower my team and the organization to achieve operational excellence and customer satisfaction, while driving innovation and growth.More...