Chief Operating Officer/ Business Owner@EMG/ Polaris
Verified
Senior executive and transformation leader with a proven record of delivering complex organisational -wide change. Brings extensive Board-level experience, providing strategic leadership and governance to enable long-term transformation in highly regulated, multi-stakeholder, and customer-centric environments.
Frequently engaged to stabilise performance, reset strategic direction, and lead large-scale reform initiatives. As Chief Operating Officer for over four years, successfully delivered a full turnaround of the customer experience model, embedding SaaS-aligned operating structures, modernised digital platforms, and data-driven performance management. Recognised for building and leading high-performing executive teams, fostering cross-functional collaboration, and maintaining strong engagement with Boards, customers, and strategic partnersMore...