I’m a passionate Customer Success and CX leader with 25 years of experience driving growth, retention, and innovation across SMB and enterprise clients in legal, healthcare, and home services. Throughout my career, I’ve built and scaled high-performing Customer Success organizations from the ground up, designing customer journeys, implementing segmentation strategies, launching AI-powered solutions, and transforming customer success operations to deliver meaningful impact.
My strengths lie in cross-functional leadership, strategic vision, and execution. I’ve led complex M&A integrations, supported private equity exits, and launched cross-brand solutions always with a focus on customer value and long-term growth.More...