Retired school district employee, starting chapter two.
Vanesa Jennings is a highly organized and dependable Virtual Assistant and administrative professional with over two decades of experience in customer service, office management, and executive support. She is adept at handling complex scheduling, managing communications, and ensuring smooth administrative operations, both in educational settings and virtual environments. With a service-oriented mindset and strong multitasking skills, she consistently delivers results that support business efficiency and client satisfaction.
Key Achievements & Highlights:
Delivered exceptional customer service for over 7 years on the Arise Platform, consistently maintaining a customer satisfaction matrix score of 98%.
Supported executive teams at Waterford School District for 23 years, managing schedules, preparing reports, and coordinating meetings and travel with high precision.
Demonstrated strong communication skills and professionalism under pressure, resolving complex customer issues and enhancing client experiences.
Served in the U.S. Air Force as a Law Enforcement Officer, showcasing discipline, leadership, and a commitment to public service.
Proficient in Microsoft Office, online chat tools, and CRM platforms, with strengths in documentation, call handling, and process optimization.More...