As the IT Operations Director, Rod Matheson, you should be aware of the current status of our IT operations. The team has successfully implemented the new network security measures, enhancing our protection against potential cyber threats. However, there are ongoing challenges with the integration of the new CRM software, causing delays in operations. The IT team is working closely with the vendor to resolve these issues. Additionally, we are on track with the planned digital transformation initiatives and expect to complete them within the set timeline. We are also focusing on upskilling the team to align with emerging technology trends. Overall, despite minor setbacks, the IT operations are progressing effectively.More...