Mary Linn Leonards serves as the Senior Director of Customer Excellence at Envita Solutions, where she spearheads transformative initiatives to enhance client satisfaction and loyalty. With over 24 years of experience in customer relations, sustainability, waste reduction and revenue growth along with a keen eye for strategic innovation, Her leadership style, characterized by empathy and data-driven decision-making, has been instrumental in fostering a culture of continuous improvement and excellence within the organization. Mary Linn holds degrees in Biology and Chemistry along with an MBA and is a sought-after speaker at industry conferences on customer experience management in the field of sustainability.More...