I am a Product Expert / Principal Consultant with 20 years of wide-ranging experience in Information Technology of which in the past 17 years specialized in Genesys products, including Incident and Problem management using a wide variety of Enterprise Systems Management tools, architecture design, project management, systems integration, and training.
I am highly customer focused trying to understand what they see and feel in their customer journey to create the best customer experience. In the recent yeaMore...