Hi, I’m Shalin.
I’m a Payments and Customer Operations professional with nearly 10 years of experience across banking, fintech, crypto, startups, and online platforms. My expertise spans payments operations, customer service excellence, reconciliation, issue investigation, compliance collaboration, and stakeholder communication.
Alongside hands-on operational work, I have been actively involved in training, mentoring, onboarding, handling escalations, and supporting teams, with a strong interest in Team Lead or Customer Operations leadership roles. I enjoy working in fast-paced, regulated environments where clear communication, ownership, and continuous improvement are key.
I’m here to connect, exchange insights, and explore opportunities around operations, customer experience, and leadership growth.More...