Customer Success and Coach, Author and Speaker@Empowerment By Ellen Busch LLC
Verified
As a seasoned Customer Success Manager with a strong foundation in SaaS and enterprise technology, I specialize in guiding clients through onboarding, adoption, and long-term retention strategies that drive measurable impact. With a background that includes managing complex implementations, supporting digital transformation, and aligning customer goals with product capabilities, I bring a clear, strategic mindset to every engagement. I’m also the author of (dis)Empowered, a certified coach, and a speaker—roles that reflect my commitment to clear communication, resilience, and customer advocacy. Whether I’m supporting health tech clients, leading onboarding strategy, or inspiring audiences, I blend technical fluency with real-world empathy to deliver results.More...