With over 10 years of experience in customer service, sales, and account management, I specialize in building meaningful connections and delivering tailored solutions that meet client needs. My background spans industries like healthcare, retirement services, and tech support, and I’ve consistently exceeded performance goals, including metrics like customer satisfaction, retention, and sales targets.
Most recently, I’ve thrived in a remote role as a Medicare Sales Agent with UnitedHealthcare, where I’ve helped clients make informed decisions about their healthcare while regularly performing at 150%+ of goal. I’m tech-savvy, adaptable, and skilled at guiding people through complex information with clarity and care.
Whether it’s helping someone enroll in the right plan or creating a seamless customer experience, I bring heart, hustle, and high standards to everything I do. I’m now looking for part-time remote opportunities where I can continue to make a positive impact while maintaining flexibility.More...
As a Senior Instructional Experience Designer/Web Design/Developer at Di Calhoun Consulting, I feel that in LX/UX Design, it is essential to think and see from the user’s perspective. I am a resourceful and innovative professional with extensive experience collaborating and communicating with users and designers on creating learner-centered instructional materials and curriculums. I integrate cutting-edge LXD methodologies to generate highly intuitive and user-friendly results, enhancing training effectiveness and user engagement.
I utilize critical thinking to prioritize, define, and solve complex problems, identify learning gaps, formulate innovative content, and drive continuous improvement in learning experience design process. I combine comprehensive understanding of research activities and user testing with adult learning principles and course-authoring tools, allowing for a mixture of tailored solutions across training and development and end-user experience areas.More...