Heather Kuchen is a Specialist with over 8 years of experience in customer service excellence and health care authorizations, insurance eligibility and billing. She is passionate patient centered care and providing white glove customer service. Heather has a Bachelors from Georgian Court University and is going back to school to become an RN. In her free time, she enjoys music and spending time with her daughter and 3 dogs.More...
Ruchi Bansal
Founding Customer Success Manager@Assured
Verified
I've successfully established and led the customer success department at various organizations. I've implemented strategies that significantly improved customer satisfaction and loyalty. I've also played a key role in driving product adoption and usage, resulting in increased customer retention rates. Furthermore, I've effectively managed cross-functional teams to ensure customer issues are resolved promptly, thereby enhancing the overall customer experience.More...