Lizzie is an energetic, customer-focused leader with a background in Customer Success, particularly in the SaaS and tech space. She’s passionate about building genuine relationships and delivering results that matter, whether it’s improving customer satisfaction and adoption, driving retention, or boosting revenue through expansions. Lizzie’s leadership style is approachable and team-oriented, and she’s all about empowering her teams to achieve their best while tackling challenges head-on.
With experience in everything from developing customer success strategies to onboarding, training, and optimizing customer experiences, Lizzie knows how to create meaningful, lasting impacts from hands-on client interactions to leading customer-facing teams. She works closely with sales and product teams to ensure customer needs are heard and met, always keeping an eye on the bigger picture. Data is her guiding force, but she’s always quick to add the human element, context, feedback, and real-world insights that makes any CS team powerful and invaluable.More...
Jon Laster
HR Strategy, Operations, and Workforce Stability
Verified
Jon Laster is a highly accomplished professional with a rich background in Human Resources. With expertise in HR strategy, operations, and workforce stability, he has proven to be a strategic partner in achieving organizational goals. Jon holds a deep understanding of the complexities of human resources and has a track record of creating and implementing successful HR strategies that improve business operations. His work focuses on maintaining workforce stability, ensuring a positive work environment, and promoting employee satisfaction. Jon’s unique blend of strategic and operational skills has positioned him as a leader in the HR field. He is recognized for his innovative approaches in managing human capital and his commitment to fostering positive workplace culture.More...