With over 12 years of experience in customer success and account management, I am passionate about helping clients achieve their strategic goals through innovative and effective technology solutions. I have a proven track record of leading customer success teams, driving customer retention, creating efficient processes, and collaborating with cross-functional stakeholders to deliver value and impact. As a Sr Manager of Customer Success at ModMed, my team managed and renewed a pool of 5,000+ clients and an estimated 60M+ in revenue.
In my past roles as Senior Customer Success Manager, I served as the quarterback for an assigned book of business, providing strategic guidance, product training, and best practices to maximize the value of ModMed's solutions. I also lead and manage multiple projects for assigned clients, consulting as a trusted advisor with decision makers and facilitating relationships between ModMed executives and top level execs on the customer side.
Some of my key achievements include organizing and executing on the ModMed ENT CEO Advisory Board, building the CSM department at Lalilo and Prepworks, and increasing the renewal rate at Prepworks/ECS Learning Systems. I enjoy complex problem solving, project management, building relationships, process optimization, and advocating for both my clients and team daily.More...