Dear Monica Horn,
This executive summary aims to highlight key business strategies and updates. We have seen a significant increase in online bookings, indicating a positive trend in our digital marketing efforts. However, there's a notable decline in long-haul travel, likely due to the ongoing pandemic. We are focusing on enhancing local travel packages to cater to the current market demands. Our customer satisfaction rate has improved by 10% due to our improved response time and personalized services. We are also planning to introduce a new loyalty program to boost customer retention.
Regards,
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