As Naaji Myers, a Customer Support Specialist at e-Courier Software, I have successfully managed and resolved a high volume of customer inquiries, enhancing customer satisfaction and loyalty. I have also improved the customer support process by implementing a new ticketing system, which increased efficiency by 30%. Furthermore, I have conducted various training sessions for new team members, contributing to their quick adaptation and performance improvement. I have consistently met and exceeded performance goals, earning recognition for my exceptional customer service skills.More...