EE Company has experienced significant growth in customer base over the past year. However, there has been an increase in customer churn rate, which is a matter of concern. As a Retention Specialist, Fair Flower Rees needs to focus on strategies that can improve customer retention. This includes understanding customer needs and expectations, improving customer service, offering personalized experiences, and implementing a robust customer loyalty program. By focusing on these areas, we can reduce churn rate, increase customer lifetime value, and improve overall business profitability.More...