Jordan Benson is a dedicated Support Specialist with over five years of experience in the technology sector, renowned for his exceptional problem-solving skills and customer-centric approach. At Duo Dynamics IT., he spearheaded the development of a streamlined ticketing system that improved response times by 30%, significantly enhancing customer satisfaction. Jordan's expertise in troubleshooting and his proactive communication style have earned him multiple "Employee of the Month" awards. Outside of work, he is passionate about mentoring aspiring IT professionals and volunteers at local coding bootcamps.More...