IT Support Specialist (Level II) with over 3 years of hands-on experience supporting enterprise environments and payment systems. A consistent top performer recognized for problem-solving, cross-department collaboration, and ownership of complex issues. Experienced with proprietary software, hardware and software troubleshooting, equipment replacements, and on-site/remote installations. PCI-certified with a strong understanding of secure payment processing systems.
Currently pursuing a degree in Computer Science with a minor in Software Engineering, with a strong interest in expanding technical skills beyond support. Highly teachable, quick to learn new systems, and motivated by solving unfamiliar problems. Known for adaptability, curiosity, and the ability to pick up new tools and technologies rapidly in fast-paced environments.More...