First-level remote support for computers, applications, print servers, phones, voicemails, and networks, including phone, chat, and email diagnostics during Eastern Standard Time.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Responsible for the ongoing maintenance, support and oversight to the existing production systems to ensure maximum uptime/
Excellent brainstorming abilities Ability to meet strict deMore...