I’m a seasoned operations and customer service specialist with nine years of expertise in workforce planning & analysis and over a decade managing e-commerce and dropshipping support. I’ve partnered with clients across the US, New Zealand, and Europe to streamline order processing, train teams on new products, and deliver exceptional customer experiences.
As a team leader, I’ve built and coached high-performing teams, optimized staffing models, and driven measurable improvements in service quality and efficiency—every time staying laser-focused on scalability and cost-effectiveness.
I turn data into action, making sure response times are met and boosting customer satisfaction scores along the way. Whether you need a robust workforce plan or a frictionless order-to-delivery engine, I combine analytical rigor with a customer-first mindset to help your business thrive. Let’s create exceptional experiences and growth—together!More...