As the Scheduling Supervisor for a leading statewide inspections company, I manage a team of 20 skilled schedulers and oversee the coordination of over 100 inspectors serving clients across the entire state of Florida. With a deep understanding of logistics, workforce management, and customer service, I ensure efficient scheduling operations that support thousands of inspections each month.
Over the course of my career, I have developed and implemented systems that streamline workflows, reduce inefficiencies, and enhance service delivery. My leadership has contributed to a 25% improvement in scheduling efficiency, a significant reduction in appointment reschedules, and improved communication between teams. I played a central role in the company’s digital transformation, leading the adoption of a centralized scheduling platform that enhanced visibility, accuracy, and response times.
I am passionate about leading high-performing teams, driving process improvement, and ensuring operational excellence in fast-paced, statewide service environments.More...