Lina Kiriakou is a highly experienced Customer Experience (CX) Strategy Consultant. Her role involves designing and implementing CX strategies to enhance customer satisfaction and loyalty, thereby driving business growth. She brings a wealth of knowledge in customer journey mapping, customer insights, and service design.
She holds a bachelor's degree in Communication with a focus on Marketing and is now pursuing her MSc. in Tech and Innovation Management. She also holds an MIT Sloan certification on Digital Transformation and various other certifications in Service Design, Design Thinking, UX Management etc. by specialist organizations such as IDEO and IDF.More...