I leverage my background in both customer experience management at high-growth startups and delivering patient care at hospitals around the world to oversee central support operations and support delivery programs. Lately, my focuses have centered around automating back-end tasks and processes, as well as using AI to deliver users relevant education and assistance - both proactively and reactively.
In the past, I've overseen VoC and engagement programs at Circle Medical, the development of support teams and engagement programs at DocMatter, managed support operations at YourMechanic, and have managed research teams at the United Nations. Whatever I do - I can guarantee that it is mission-driven, access-oriented, human-centric, and data-guided.
In my free time, I serve on multiple animal research oversight committees, and am a studio ceramicist. :)More...