Bilingual IT Support Analyst with over 5 years of hands-on experience in government
and corporate environments. Skilled in Tier 1/2 support, network administration,
application troubleshooting, user training, and enterprise systems. Adept in managing
ITSM workflows, user provisioning, and endpoint support across large organizations.
Known for methodical troubleshooting, detailed documentation, and compliance with IT
security protocols. Seeking to contribute to a forward-thinking IT team with robust
technical operations.More...