Senior Advisor - CX SME
CCXP - Systems Engineer
Civil Engineer in Computer Science from University of Santiago de Chile, Diploma in Business Administration from University of Chile, Diploma in Senior Management from Mujeres Empresarias in association with Cambridge Business Association CBA, Diploma in Customer Experience from Universidad del Desarrollo; +25 years of experience in Business Development and Project Management. Certified Scrum Master and Product Owner. CCXP (CXPA), teacher at Customer
Experience Specialization Program (Perú, Latam). Coach for professional teams. Nonstop student and reader. Proficient in English for Business.
Senior professional for IT solutions, with mature skills of leadership and coach of teams, management, collaboration,
technical backlog, to build relationship with clients, partners, other teams, proactivity, and decision maker. Working with Salesforce and SAP CX since 2015, in commercial roles and project roles as well. Passioned about business, talk with people, do business, and make impacts that matter.
Since 2011, I have developed a deeply knowledge of CX strategy in tech and business terms, especially in the ecosystem of Sales, Services, Marketing and Commerce, Legacy systems, Native Cloud systems, multiple channels, integrations, always actively interacting around the Client. Customer value and customer success are my priorities.
I enjoy designing, providing vision, purpose, roadmap, and defining the proper IT, for the Digital Evolution, that never stops.
Covering IT ecosystem, business, IT efficiency needs, and the demand for intelligent data as the main enabler of a 360 vision.More...