I work in the mining industry where my current role is Business Analyst Manager for the Business Development Area. I work besides the Manager delivering data-driven decision-making and strategic initiatives to improve our customer experience and expansion revenue.
With over a decade of experience in customer facing roles I've proven a track record of high focus on retention roles and customer success, while working on improving business processes initiatives, training new team members and enhancing operational efficiency.
My solid experience in those different commercial roles has allowed me to evolve my analytics skills and strategic holistic eyes of customer centric and business growth.More...