At DeafLEAD, I served as Executive Assistant to the CEO while also supporting IT operations and compliance initiatives. I managed executive scheduling, communications, and organizational workflows, while strengthening cybersecurity practices and digital infrastructure. I am professionally trained in crisis intervention, allowing me to provide empathetic support to individuals in crisis. My time at DeafLEAD expanded my skills in executive support, IT management, compliance, and frontline crisis response.More...
Astrid Crivello
Director of Crisis Chat & Text Services@deaflead
Verified
I currently serve as the Director of Crisis Chat and Text Services at DeafLEAD, a nonprofit organization dedicated to supporting Deaf, Hard of Hearing, Late-Deafened, and DeafBlind individuals nationwide. In my role, I oversee strategic planning, program development, staff leadership and coaching, quality assurance, risk management, and partnership engagement with funders and stakeholders. I ensure our 24/7 services meet national accreditation standards and consumer care expectations.
Prior to my current role, I served as Assistant Director, Supervisor, and Senior Crisis Counselor within DeafLEAD's chat and text services, providing crisis intervention support and leadership development. My earlier professional experience includes leadership in technology and operations, including serving as a Lead Field Service Engineer and Program Administrator, as well as military service as an Interior Communication Electrician in the U.S. Navy.
Academically, I hold a Bachelor of Science in Psychology and an Associate of Arts in Computer Science from the University of Maryland Global Campus, and a Master of Arts in Psychology from The Chicago School of Professional Psychology. My professional background integrates crisis intervention, mental health advocacy, technological operations, and leadership.More...