Visionary operations leader driven to impact profitability through implementation of market growth, productivity and operational efficiency strategies.
Skilled negotiator, solidifying partnerships that contribute positively to financial performance.
Collaborative and effective communicator centered on leading projects and teams, emphasizing customer-centric culture. Change agent adept at successfully leading teams through M&A challenges.
Examples of my achievements include:
• Established research department, increasing revenue $1M annually and ensuring manufacturer compliance.
• Boosted revenue and increased customer satisfaction by streamlining processes and improving efficiencies.
• Improved company cash flow by devising and executing integrative strategy.
• Procured new corporate headquarters and successfully orchestrated facility relocation.
• Launched web portal enhancing customer experience and attracting new clientele.
• Mitigated financial risk by securing new lender under stringent deadlines and economic financial crisis.
• Turned around culture and increased productivity by introducing employee engagement program.
• Heightened customer satisfaction and grew revenue by developing and implementing quality assurance plan.
Specialties:
Operations Leadership, Continuous Process Improvement, Strategic Planning & Execution, M&A Integration, P&L Accountability, Customer Service, Financial Acumen, Vendor Relations, Performance Management, C-Level Relationships, Employee Engagement, Process Redesign, Customer Satisfaction, Revenue Growth, Change Management, Automation, Technology Integration, Contract Negotiation, Team Leadership, Resource Optimization, #ONOMore...