Customer Support Operations Manager@Datapex Drifty Technologies Ltd
Verified
Customer Support Operations Manager with over a decade of experience leading high-performing, distributed teams in fast-paced SaaS environments. Proven ability to manage 24/7 remote support operations, optimize customer experience workflows, and drive measurable business outcomes. Increased customer satisfaction by 20% and reduced onboarding time by 30%through structured training and performance systems. Skilled in cross-functional collaboration, remote team leadership, and scaling customer support systems globally. Recognized for transforming service departments through hands-on coaching and the strategic application of AI to enhance customer insights, resulting in a 20% increase in customer satisfaction and significant improvements in staff retention.More...