Cristina Lahuerta De Manuel is an accomplished Customer Success Leader with a strong track record in the SaaS and healthcare technology sector. Currently at Nordhealth, driving customer satisfaction, retention, and growth across multiple international markets.
With over 8 years of experience in Customer Success, Account Management, and Client Relations, I have spearheaded initiatives that:
Increased client retention by 30% through strategic engagement programs.
Optimized onboarding processes, reducing time-to-value and improving adoption rates.
Built scalable frameworks to strengthen customer relationships and maximize long-term value.
Strategic mindset, customer-centric approach, and ability to navigate complex global accounts. Passionate about innovation and collaboration, Cristina consistently fosters trust and delivers measurable impact for both clients and organizations.
MBA in International Business and Leadership. I speak fluent in Spanish, English, Italian, French, and Catalan, enabling me to effectively engage with diverse stakeholders across regions.More...