Customer success leader with over 5 years of experience i customer success leadership roles. Expert in retention, advocacy and expansion. Experience in fintech, SaaS and EdTech. Corporate and start-up. Built a customer success department from scratch. Facilitated hundreds of 5-star reviews and testimonials, and 100k+ in monthly upsells. Previous background in software engineering. Degrees in IT and Psychology. Certified in CSM and CS leadership.More...