CX
CXperts
Company Employees
James McRae
Customer Service Manager @CXperts
Verified
As James McRae, the Customer Service Manager at CXperts, I have successfully led a team of customer service representatives, ensuring high customer satisfaction rates and efficient problem resolution. I have implemented new strategies to improve customer service procedures, resulting in a significant increase in customer retention. I have also been instrumental in training and developing staff, improving team productivity and performance. Furthermore, I've managed to reduce customer complaints by 30% and improved customer satisfaction ratings by 40%.More...