Technical Support and Operations Specialist | Customer success | Virtual Assistant
Verified
Hello! I'm Heiner, a professional with a solid background in the industrial, mechanical, and logistics sectors. My experience goes beyond deep technical knowledge; I have dedicated a large part of my career to team management, operations coordination, and, above all, customer satisfaction.
I specialize in being that essential bridge between technology, service, and administration. I have the ability to understand complex problems from a technical perspective and explain them simply, resolving doubts and building trust.
What can I do for your business?
š§ Technical Support and Customer Service
I leverage my experience in workshops and maintenance to provide high-quality support. I can manage inquiries via chat, email, or tickets, guiding your customers step-by-step to solve their problems with sound judgment and patience.
š Operations and Logistics Coordination
I organize schedules, track projects, manage work orders, and coordinate communication between clients, suppliers, and teams. My goal is to ensure smooth workflows and that nothing falls through the cracks, maintaining the order and efficiency I learned in the industrial world.
š» Virtual Assistant
I offer administrative and commercial support with a unique advantage: I understand technical language and the specific needs of workshops, service companies, and the industrial sector. I handle client follow-up, database organization, and task planning.More...