Subject: Executive Summary for IT Support Activities
Dear Albert Tubb,
This summary provides an overview of the ongoing IT support activities at CS micro. Over the past month, the team has successfully resolved 95% of the reported IT issues, with system downtime reduced by 3%. We've also implemented new cybersecurity measures, resulting in a decrease in security threats by 10%.
However, we've noticed an increase in software-related issues, specifically with our CRM tools. We recommend investing in training programs to improve employee competency in using these tools. Also, we're exploring the possibility of upgrading our current CRM software to a more user-friendly version.
Lastly, we're planning to conduct a company-wide IT audit next month. The goal is to identify potential vulnerabilities and improve our overall IT infrastructure.
Thank you for your continuous support in ensuring smooth IT operations at CS micro company.
Best,
Albert TubbMore...