Freelance Copywriter-editor | Seasoned Customer Success & Online Safety and Brand Reputation Professional
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Pragmatic? Yes. Experienced? Absolutely. I have 25 years experience in the internet industry at senior levels up to Chief Experience Officer. I specialised in online safety and brand reputation management, crisis management, and customer experience. Since semi-retiring and dividing life between Spain and the UK, I qualified as a Copywriter and Proofreader (College of Media & Publishing). Added to my CIPR Specialist Diploma in Crisis Communications, this means I'm an ace at putting out fires. I've created and led business functions including Customer Success, Risk Intelligence and Content Moderation and managed remote working teams of up to 600 workers. I embrace challenges and love problem solving.More...