With a strong track record in leadership and performance management, I currently oversee a high-performing personal training department generating an average of $190K in monthly revenue across 28 employees. In my role, I lead customer success and retention initiatives while managing recruiting, onboarding, and employee development. As a next-level leader within the company, I mentor department managers by helping them identify and act on key performance indicators (KPIs) that drive both business growth and team success. I bring expertise in data analytics, customer service, CRM systems, Microsoft Office tools, and cross-functional communication, making me a versatile and strategic asset to any organization.More...