Senior Customer Success Manager with 15+ years of cross-functional experience across SaaS, product, operations, data analytics, and customer-facing leadership roles. Over the past 5+ years in SaaS CSM roles, I have managed high-value global portfolios ($1.1M–$9.4M ARR) while consistently driving industry-leading retention (103–107% NRR), expansion, and adoption outcomes.
My earlier career, including roles as Product Owner, SQL/SAS-driven Risk Analyst, SAP Consultant, and Co-Founder, reinforces a unique blend of technical depth, product understanding, operational execution, and business ownership that I bring into Customer Success. This foundation enables me to partner effectively with Product, Engineering, and Revenue teams, translating customer insights into scalable solutions and measurable business impact.
Specialized in building CS programs that scale: onboarding frameworks, customer health scoring systems, data-driven QBRs, churn prevention strategies, and adoption initiatives that improve customer satisfaction while driving revenue expansion. Recognized for strong stakeholder management, process creation, and strategic leadership across fast-growing U.S. and European SaaS companies.More...
Kemal Gunduz
Sales Professional@Coinstore
Verified
I’m an experienced sales professional with IT hardware, software and crypto background. I’ve obtained Blockchain Master’s degree and I’m comfortable working with deadlines. I’ve familiar with many tools and processes, comfortable implementing or adopting new ones.More...