I am an experienced Client Operations and Customer Success leader with a strong track record in healthcare technology, public administration, and service delivery. Currently Director of Client Operations at Fusion Health, I specialize in leading customer success and implementation teams, driving process improvement, aligning cross-functional teams, and delivering impactful solutions for complex organizations.
With a Master of Public Administration and previous leadership roles at companies like Unite Us, I bring expertise in client engagement, operational strategy, and building trusted partnerships across healthcare, government, education, and nonprofit sectors. I’m passionate about helping organizations streamline operations, improve client outcomes, and strengthen community well-being.
I’m available for short-term projects focused on optimizing customer success, improving processes, enhancing team performance, or advising on operational and technology strategy.More...
Kela Harris
IT Consultant and Virtual Personal Assistant@Sihmatre Technologies
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Kela Harris is a seasoned IT Consultant and Virtual Personal Assistant at Sihmatre Technologies. With over a decade of experience in the IT industry, Kela's forte lies in her in-depth understanding of technological processes, project management, and strategic planning. As a virtual personal assistant, she excels in communication, time management, and problem-solving. Kela's role at Sihmatre Technologies involves providing top-notch IT solutions and managing a broad range of tasks virtually to facilitate smooth business operations. Her ability to merge technical expertise with strong administrative skills is what sets her apart in her field. Kela continues to leverage her skills to help businesses optimize their operations through innovative IT solutions.More...