I am an experienced IT professional with over 8 years of hands-
on experience supporting and managing information technology
systems across healthcare, medical device, and telecommunications
industries. Currently, I serve as a Business Support Specialist
at Globus Medical, where I bridge the gap between business
operations and IT—delivering Tier II support, enhancing ERP/CRM
systems, and driving cross-functional collaboration to improve
operational efficiency.
Throughout my career, I’ve built a solid foundation in IT help desk
operations, application support, network setup, and end-user
training. My background includes roles at Lumiri Surgical, Convoke,
Global Link Communications, and CTDI, where I consistently
demonstrated my ability to troubleshoot technical issues, lead teams,
and contribute to process improvement efforts.
I bring a unique blend of technical expertise, communication skills,
and business insight—capable of translating complex IT challenges
into streamlined, user-friendly solutions. Whether I’m managing
Active Directory, supporting virtual environments, or training staff
on new systems, my focus is always on delivering value, improving
service levels, and supporting mission-critical operationsMore...
Adam Pendergraph
Principal Product Manager@ID.me
Verified
I’m a product professional with 8 years of experience in the identity verification and financial services industries.
I’ve focused on products and solutions that bridge the gap between digital access and security. My expertise within identity verification includes NIST 800-63-3 IAL2 standards, facial recognition, business entity verification, under 18 (minor) verification, fraud prevention, and account takeover mitigation strategies. I am passionate about utilizing these technologies to unlock services and benefits for users while safeguarding their identities.
Additionally, I have experience in multi-factor authentication and passkey technology, user and account management, Lean-Agile methodologies, product strategy, and product roadmapping. I am driven by a commitment to working for organizations that drive social change through technology.
I’m excited to continue collaborating with like-minded professionals who share a vision of using technology to improve lives and drive meaningful change.More...