Used to work at Supersonic and do the following as I was the companies cheap labour till they retrenched me and others
Installations of internet routers
Installations of VoIP
Fibre site inspections
Smart WiFi assessments
Assistance on numerous promotions
Assisting other Supersonic Field Technicians frequently on any issues or incidents they require
Stock control
Assisting Supersonic Support Engineers and Project Management Team frequently on any issues or incidents they require
Assisting Supersonic Call Centre frequently on any issues or incidents they require
Frequent assistance of MTN Executives
Diagnosis and troubleshooting of software and hardware issues
Assisting customers with frequent issues, including installations of applications and programs
Resolving network issues
Remote Desktop assistance to provide immediate support
Ensuring optimal application functionality by configuring networks
Providing customers with step-by-step guidance to resolve technical problems
Following up on technical queries and providing prompt feedback
Prioritizing customer queries and escalating serious technical issues
Research and identify solutions to software and hardware issues
Track internet issues through to resolution, within agreed time limits
Talk clients and/or colleagues through a series of actions, either via phone, email or chat, until they’ve resolved a technical issue
Ensuring all issues are correctly logged
Prioritize and manage several open issues at one time
Following up with clients (including after hours) to ensure their systems are fully functional after troubleshootingMore...