Strategic operations and transformation leader with 15+ years helping businesses scale, streamline processes, and boost customer success. I specialize in:
✅ Financial operations, AR & collections management
✅ SaaS renewals, pricing strategy, and contract negotiations
✅ Process automation and workflow optimization
✅ Customer success leadership and journey mapping
✅ Data analytics and dashboard development (Tableau, Power BI, SQL)
✅ CRM systems (Salesforce, HubSpot, ServiceNow, Zendesk, Talkdesk)
✅ Cloud migrations and contact center modernization
✅ Vendor management and compliance oversight
I’ve driven measurable results across industries, including financial services, SaaS, and technology—improving cash flow, increasing customer retention, and reducing operational costs. Whether you need to modernize back-office systems, optimize customer support, or design scalable processes, I bring a practical, results-driven approach to solving complex business challenges.
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