SVP Operations, Contact Centre/ Back Office@Conifer Health Solutions
Verified
I have spent the last 25 years in BPO/ offshore SSC, and have held Senior leadership roles for the past 18. I have lived and worked in the Philippines since 2008. I have led large teams for organizations such as American Express, JP Morgan Chase, Convergys (now Concentrix), Bertelsmann Group, and Tenet Health (who own Conifer).
My expertise lies in the following aspects of offshore BPO-
- Model selection- I can provide deep insights on pros and cons of going Captive, BPO, EOR, BOT etc
- Implementation- site/vendor selection, pricing, solutioning, transitioning, training etc.
- Operating Model- identification of ideal measurements/ KPIs, dashboarding/MIS, identification of leading indicators, coaching models, design of operational cadence to drive de-risked results.
- CX- I have had tremendous success in driving the customer experience, specifically NPS. I implement my personal model, which has a 100% record of driving and sustaining hockey-stick improvements.
- Transformation. I can lead your efforts around transformation- from first ensuring the basics are in place (KPIs, Dashboards, Operational cadence etc), and moving on to Process Optimization and RPA.More...
Kristen Humphreys
PA Director@Conifer Health Solutions
Verified
Katherine Stevens
Administrative Assistant@Conifer Health Solutions
Verified
Katherine Stevens, as an Administrative Assistant at Conifer Health Solutions, is responsible for providing comprehensive administrative support to the team. This includes managing calendars, scheduling meetings, handling correspondence, and maintaining records. Additionally, she plays a vital role in ensuring smooth office operations and efficient workflow. Her role is crucial in providing excellent customer service and maintaining a professional office environment. Her skills, dedication, and commitment contribute significantly to the overall success of the company.More...
John Grady
Director, Revenue Cycle Operations and Strategy@Conifer Health Solutions
Verified
John Grady is currently serving as the Director of Revenue Cycle Operations and Strategy at Conifer Health Solutions. With a strong background in healthcare financial management, he leads strategic initiatives to optimize revenue cycle operations. His expertise spans across various areas including revenue cycle management, strategic planning, and process improvement. Grady is known for his ability to drive operational excellence and deliver significant financial results. His leadership at Conifer Health Solutions has contributed significantly to the company's growth and success. Prior to this role, Grady held several leadership positions in consulting with McKinsey & Co where he honed his strategic and operational skills. His strong commitment to driving financial health and operational efficiency makes him an invaluable asset to the Conifer Health Solutions team.More...
Gabrielle Hazen
Registration Assistant@Conifer Health Solutions
Verified
Conifer Health Solutions is a leading provider of technology-enabled healthcare performance improvement services. As a Registration Assistant, Gabrielle Hazen plays a crucial role in ensuring efficient patient registration, data collection, and customer service. She is responsible for accurately capturing patient information, verifying insurance coverage, and scheduling appointments. Her role is vital in maintaining smooth hospital operations and enhancing patient satisfaction. Gabrielle's commitment to her role contributes significantly to the company's mission of providing superior patient experience and financial performance.More...
Anna Tautimer
Nurse Case Manager@Ethos Risk
Verified
A dedicated and compassionate bilingual Nurse Case Manager, I bring extensive experience in maternal-child health, pediatric care, chronic illness management, and occupational health. With a strong foundation in culturally competent nursing, I have spent my career advocating for patients across diverse communities, ensuring continuity of care, and improving health outcomes through patient-centered coordination.
Fluent in both English and Spanish, I excel in bridging communication gaps and delivering holistic support tailored to each patient’s unique needs. My clinical expertise spans prenatal and postpartum care, pediatric developmental monitoring, chronic disease education and prevention, and workplace injury management. I am skilled in interdisciplinary collaboration, care planning, and resource navigation, consistently aiming to empower individuals and families through health education and access.
My approach is grounded in empathy, clinical knowledge, and a commitment to health equity. Whether working in homes, clinics, or occupational settings, I strive to build trust, foster resilience, and ensure the highest standards of care.More...
Patrice Drolte
RN
Verified
I’ve worked Labor/Delivery, OB Anesthesia for 15+ years. Then relocated to out of state and was staff RN in Peds ED/Nursery NICU. After another move, worked PACU and Psychiatric.
After bedside nursing I did Utilization Review, Appeals and Care Management. More recently I have taught nursing classes and for GA State for DBHDD offices as an Investigator for providers/clients with disabilities and mental health disorders. I resigned that position following a leave of absence to care for my daughter with medical needs and disabled.More...
Azie Zadeh
HR Manager
Verified
Azie Zadeh is an experienced Human Resources Manager with a rich background in developing and executing HR strategies in alignment with business goals. She holds a degree in Business Administration and has spent more than a decade working in diverse industries, including technology, healthcare, and finance. Azie is known for her ability to cultivate a supportive work environment, effectively manage talent acquisition, and implement successful employee retention strategies. She is also proficient in labor law compliance, performance management, and organizational development. Azie is passionate about creating a productive and positive workplace culture that promotes growth and success for all employees.More...
Kristina Green
Leadership Development Consultant & Trainer@Cardigan Careers
Verified
Kristina Green is a highly experienced leadership development consultant with over 20 years of expertise in guiding diverse teams of managers and senior leaders through large-scale organizational transformations.
As a leader in cross-generational communication strategy, she transforms workplace dynamics by unlocking the potential of diverse, multigenerational teams. She designs and implements tailored approaches that bridge communication gaps, elevates team performance, and builds cultures of respect and innovation. Her work empowers organizations to harness the strengths of every generation, driving collaboration and delivering powerful, measurable results.More...