As a Customer Support Agent at Compute Capital, provided assistance to users of a GPUaaS platform, addressing account inquiries, platform navigation, and troubleshooting via HubSpot. Contributed to improving support workflows and enhancing response times. Skilled in using SaaS tools, Notion, and Discord to streamline operations and ensure effective communication.
Holds a Nursing degree from Universidade de Pernambuco (2020) and postgraduate training in Intensive Care (2024). Additionally, completed UI design coursework at UX Unicórnio. Dedicated to delivering efficient, user-focused service and leveraging digital tools for optimal client support experiences.More...